QUESTIONS

Welcome to exploredreamortiz.com!
As your home life aesthetic partner. In order to ensure the quality of our service and your shopping experience, we have formulated the following problem clauses to clearly resolve disputes and problems that may arise during the use of our website (hereinafter referred to as the “website”) and related services. Please read and understand these terms carefully before using our services.

1. Problem Definition
   The “problems” referred to in these terms include but are not limited to:
   Product order problems: such as order cancellation, modification, delayed delivery, out of stock, etc.
   Product quality problems: such as damaged goods, inconsistent with descriptions, safety hazards, etc.
   Service problems: such as untimely customer service response, after-sales service not properly handled, etc.
   Website usage problems: such as website access barriers, account security issues, etc.
2. Problem reporting and resolution process
   Reporting problems: If you encounter any problems, please first contact us through our customer service channels (such as telephone contact or email, etc.), provide detailed order number, problem description and contact information, so that we can quickly locate and solve the problem.
   Initial response: We will make an initial response as soon as possible (usually within 24 hours) after receiving your problem report, confirm the problem and inform you of the estimated resolution time.
   Problem resolution: Depending on the nature of the problem, we will take appropriate measures, including but not limited to refunds, exchanges, compensation services, repairing website functions, etc., to resolve your problem.
   Follow-up and feedback: After the problem is resolved, we will contact you through the contact information you provided to confirm whether the solution is satisfactory and collect your feedback to continuously improve our services.
3. Dispute resolution
   Friendly negotiation: We encourage you to resolve any disputes through friendly negotiation first. Our customer service team will be happy to help you.
   Formal complaint: If you believe that our initial solution does not meet your requirements, you can submit a formal complaint by email, and we will review it by a dedicated processing team.
   Arbitration and legal recourse: If the dispute is still not resolved after friendly negotiation and formal complaint procedures, you can choose arbitration or file a lawsuit in a court of competent jurisdiction in accordance with applicable law.
4. Applicable law and jurisdiction
   The interpretation, validity and enforcement of these terms shall be governed by and construed in accordance with the laws of the United States.
5. Privacy Protection
   When handling your questions and disputes, we will strictly abide by our privacy policy to protect your personal information from being disclosed.